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Program Manager Location: Redmond, WA (preferred)/Silicon Valley
The Edge Computing Network team is seeking a smart and highly motivated Program Manager to drive the delivery of the next generation distributed platform. You'll be driving the definition, development and deployment of the Edge Computing Network, a critical platform component that enables better customer experience and increased reliability and security for Microsoft Live and Online properties. You will have the opportunity to deliver technology and services to a global audience, as well as change the way software is viewed and consumed by the community - including developers, consumers and businesses.
Contact us for more info.
Contact Info: Amanda Papp | http://www.linkedin.com/in/amandapapp | v-ampapp@microsoft.com -
Business Solutions Sales Consultant III (Verizon Business) Location: Hartford, CT Area, Ryebrook, NY (U.S.)
Seeking a successful sales executive with 5+ years experience to exceed assigned revenue opportunities requiring solutions offered by the IT Services Group. Develop and execute strategies and action plans consistent with business objectives.Must have a solid knowledge of Information Technology with expertise in providing a consultative sales approach. Must have experience selling into Fortune 1000 customers and be able to communicate a strategy solution to executive levels.Sales experience within IT Services Application Management,Hosting,Remote Backup Services,Managed Storage)is strongly preferred. Bachelor Degree required.For consideration,please visit www.verizonbusiness.jobs req#XX72782
Contact Info: http://www.linkedin.com/in/danamclee | dana.mclee@verizonbusiness.com | 703-886-8395 -
Business Solutions Sales Consultant III (Verizon Business) Location: Walnut Creek, CA or Downtown Sanfrancisco
Job Description
Proactively identify, engage in, and drive sales based on targeted customer lists and up-sell opportunities. Target opportunities include MWAN, MLAN, IP-VPN, Satellite and MIDA. Lead Sales activities in response to RFI, RFP and unsolicited offers as they relate to the coordination of Managed Services staff and process and provide direct input to responses. Develop sales plans and strategies for the further penetration of current accounts.
Requirements
Demonstrated ability to translate business requirements into technology based solutions. Strong communication skills to collaborate with internal cross-functional organizations & customers.
7+ years in the telecom
Contact Info: Dana McLee | http://www.linkedin.com/in/danamclee | dana.mclee@verizonbusiness.com | 703-886-8395 -
Test Manager Location: Redmond, WA
The Edge Computing Network team (ECN) is looking for a talented, motivated, and highly technical Test Lead to help build and enhance the Edge Computing Network, a key platform that enables Microsofts Live and other on-line properties to serve their customers with better performance, higher quality, and increased reliability and security. You will have the opportunity to create a global, fundamental service necessary for the next generation of web applications. Our team will change the way content is delivered to our customers around the world and improve the performance of the online applications and services Microsoft offers. We are looking for an experienced Test Lead that will lead and grow a great team of software test engineers and manage outsourced testing.
Contact us for more info.
Contact Info: Amanda Papp | http://www.linkedin.com/in/amandapapp | v-ampapp@microsoft.com -
Product Manager/Bid Manager Location: London
Our client is the premier Datacentre/Managed hosting provider in the UK and Europe. This is a new position that has been created based on a clear need in our organisation. As such the Product Manager/Bid Manager will step into a void and will find that their services will be in great demand. It is essential therefore that they are able to prioritise their workload and manage their time effectively.
Contact Info: Giles Sharman | http://www.linkedin.com/pub/0/5a0/979 | giles@gsr-recruitment.co.uk | 01737 244088 -
Technical Support Manager Location: Houston Texas
cPanel is currently looking for a motivated and experience candidate to lead our technical support department. This job will focus on meeting or exceeding departmental goals and overall guidance and improvement of the department.
Qualifications:
* US work eligibility
* Management or leadership experience
* Experience developing technical training
* Customer service experience
* Familiarity with rpm based *nix distributions (RedHat, Fedora, CentOS, etc)
* Familiarity with ports based Operating Systems (FreeBSD)
* Configuration and troubleshooting of cPanel and WHM
* Configuration and troubleshooting of:
o Apache
o BIND
o Exim
Contact Info: http://www.linkedin.com/pub/9/977/487 | jobs@cpanel.net | 713.529.0800 x4005 -
Managed Hosting/Services Sales Specialist Location: London
Reporting to the Head of UK Managed Services, the primary purpose of this role is to provide new business, overlay sales expertise to drive the revenues for the UK Managed Services business. This includes working with account managers to develop new opportunities, to prospect new opportunities from business contacts, to develop prospects through to sales.
Contact us for more info.
Contact Info: Hayden Male | http://www.linkedin.com/profile?viewProfile=&key=3661600&trk=tab_pro | hmale@providepeople.com | 01908 524852 -
Business Solutions Consultant - Charlotte, NC Location: Charlotte, NC
To exceed assigned revenue and pipeline quota objectives by successfully identifying and closing high-end revenue opportunities requiring solutions offered by our hosting services. Develop and execute strategies and action plans consistent with our Solutions' revenue and marketing objectives. Align with other company core sales units to present a seamless solution to prospective customer's executive level management (CEO, CIO, and CTO) focusing on immediate and long-term strategic business objectives. Turn opportunities into revenue by directing the requirements gathering and proposal development through contract negotiation and signature.
Contact Info: John Cronin | http://www.linkedin.com/profile?viewProfile=&key=1573370&trk=tab_pro | john.cronin@verizonbusiness.com -
Internal Systems Developer Location: Houston Texas
cPanel is currently looking for an experienced perl web developer to build and maintain internal company systems.
Benefits:
* Full Health, Vision and Dental coverage
* Flexible Spending Account
* Free on-site lunch
* Paid Vacation
* Tuition Reimbursement
* Casual Working Environment
* 401K Matching
Contact Info: jobs@cpanel.net | 713.529.0800 x4005 -
Integration Specialist Location: Houston Texas
cPanel is currently seeking qualified candidates for the position of Integration Specialist. This position will focus on supporting customer integration with cPanel products. To be proficient in this position, the individual will need to gain an in depth understanding of low level cPanel APIs, software architecture, and integration issues related specifically to cPanel software. Candidates must have prior experience developing quality software documentation and proven expertise with Perl. This position will require direct interaction with cPanel's development and design teams as well as cPanel customers. Prior experience with cPanel software is preferred but not required.
Contact Info: http://www.linkedin.com/pub/9/977/487 | jobs@cpanel.net | 713.529.0800 x4005 -
*NIX Technical Support Representative Location: Houston Texas
cPanel is currently looking for driven individuals to be part of our technical support team.
Qualifications:
* US work eligibility
* Familiarity with rpm based *nix distributions (RedHat, Fedora, CentOS, etc)
* Familiarity with ports based Operating Systems (FreeBSD)
* Configuration and troubleshooting of:
o Apache
o BIND
o Exim
o MySQL
o OpenSSL
o PostgreSQL
o PureFTPd
Special consideration will be given to candidates with the following skills:
* Configuration and troubleshooting of:
o cPanel
o WHM
* Customer service experience
* WebHosting experience
Contact Info: http://www.linkedin.com/pub/9/977/487 | jobs@cpanel.net | 713.529.0800 x4005 -
Visual C++/ CLI Developer Location: Houston Texas
cPanel is recruiting for an Visual C++ Developer to work on our Microsoft Windows Development Team. The developer will be writing system level code to interface to Windows services, databases, mail systems and web servers. This is not a web page development job. Compensation will increase based on your advancing skill set and contribution to the company.
Qualifications:
* US work eligibility
* Proficiency with Microsoft Visual C++ 2005 / 2008 and .Net
* Must be able to work on a team using Agile Software Development
If we think you are qualified, we will ask you to complete a simple programming test.
Contact Info: jobs@cpanel.net | 713.529.0800 x4005 -
Technical Operations Manager Location: Leeds, West Yorkshire
WebFusion is a division of GX Networks, a leading web hosting Company. We are seeking an experienced Technical Operations Manager to be responsible for the effective operations and integrity of all our customer and internal facing production systems, networks and infrastructure. This is a new role to be based in our Data Centre offices in Leeds. This is without doubt a high profile role within a business with exciting plans to grow.
The job holder will be responsible for the following primary requirements:
§ Manage the successful operation of all web hosting services, ensuring Service Level Agreements are maintained according to our contractual obligations.
§ Close and migrate the provision of services between WebFusion locations as required, with the aim of optimising availability, reducing cost, and improving efficiency.
§ Manage the maintenance and capacity planning of our data centres in order to ensure the optimum availability of systems.
§ Have overall responsibility for the direct relationship management of all our vendors and suppliers of systems, infrastructure and networks.
§ Ensure all system maintenance activities are completed routinely as required.
§ Provide service reviews to internal customers, and perform service reviews with all suppliers on an agreed schedule.
§ Manage the staffing of Technical Operations.
Ideally, the job holder will be able to demonstrate the following:
§ an ability to successfully manage data centres or other significant technical operations’ centres
§ successful management of contractors and third party service level agreements
§ comprehensive knowledge and experience of Cisco Catalyst switches and Linux and Microsoft Operating systems
§ a full understanding of IP networks, and in-depth knowledge of data communication techniques
§ several years’ experience in service provider management and management of large and remote teams
§ excellent communication skills, high standards, and a strongly developed sense of professionalism.
As would be expected for a demanding and high profile role, we are offering a very competitive salary + 25 days holidays per year and statutory holidays + private health care + Company pension and life insurance.
If you believe this could be the job for you, then please apply now.
Contact Info: macsen.galvin@webfusion.com -
Senior Support Technician Location: Leeds, West Yorkshire, UK
WebFusion is a division of GX Networks, a leading web hosting Company. This is a high-profile role within a business with exciting plans to grow.
We are seeking Senior Support Technician to be responsible as the escalation point of contact for monitoring and maintaining our hosting and data centre infrastructure, and for resolving technical issues raised by our business and home user clients. These roles will be based in our new data centre offices in Leeds and would ideally suit applicants with an already extensive knowledge of a front line technical support role.
Core Functions Include:
l Investigate and resolve escalated technical issues from frontline support, ensuring rapid delivery of resolution and explanation of technical issues to client and ensuring feedback to frontline team on issues that are within their own scope to resolve next time.
l Monitor the hosting infrastructure as part of the departments’ 24/7 coverage and investigate any issues that arise using all available system tools.
l Monitoring servers, systems and data centre environment
l Provide a quality level of service to both internal and external customers
l Writing system and process documentation, with the aim of improving levels of product and technical competency across the team
l Resolution of escalated customer calls requiring higher levels of technical competency
l Day to day administration and management of the companies hosting and mail platform
l Configuration of custom software/packages for clients
l Be the primary point of contact for technical issues raised by other internal departments
l Audit equipment in data centres: cables, hardware, switch ports, DDF, spares, store
Install new equipment and/or cables in the data centre
Qualifications/Experience
CCNA qualification or relevant experience
MSC qualification or relevant experience
Graduate with good ‘A’ levels and strong interest in technology preferable
Strong technical background in the administration of Windows 2003 servers and Linux based system
Strong understanding of internet technologies (FTP, HTTP, SMTP)
Strong understanding of basic networking principles
Moderate ability in at least one scripting language (Perl, ASP, PHP)
Demonstrable Relational database experience (MySQL, Microsoft SQL Server, Access)
Strong UNIX/Linux command line experience, assessing system usage, compiling and configuring software
Strong experience of configuring and supporting IIS and Apache web servers
Experience of configuring and supporting qmail, DJBDNS, ProFTPd, Active Directory
Skills/Competences
l Front-line customer support, ideally in an enterprise-level hosting Company or IT support to users of various levels of technical ability
l A systematic and practical approach to problem solving, who enjoy investigating and solving technical problems
l Strong team players
l Excellent written and oral communication skills
l Ability to clearly explain technical topics to non-technical clients/staff
l High personal and professional standards
l Good time management
l Flexibility to be able to cover weekend/shift work as required by the business
In return, WebFusion is offering a competitive salary + 25 days holidays per year and statutory holidays + private health care + Company pension and life insurance.
If you believe this role could be for you, then please apply now.
Contact Info: SRose@donhost.co.uk -
Project Coordinator Location: Uxbridge, Middlesex, UK
WebFusion is a division of GX Networks, a leading web hosting Company. We are seeking a Project Coordinator to be responsible for supporting and managing product related projects within the business unit. This role is based in our newly refurbished offices in Stockley Park, Uxbridge. This is a high-profile role within a business with exciting plans to grow.
The job holder will be responsible for:
Creating and managing project plans
Ensuring deadlines are met across the business
Coordinating and maintaining project documentation
Preparing project status reports
Tracking key deliverables
Identifying and tracking interdependencies
It's likely that the successful applicant will be educated to degree level or equivalent and be Prince 2 qualified.
The successful applicant is likely to have experience of the following:
Project or Programme Management environment within the IT sector
Working knowledge of internet and networking technologies
Managing software development projects
Management of third party suppliers to achieve project goals
In addition, excellent written and verbal communication skills, an ability to manage competing deadlines and priorities, knowledge of MS Project, and general knowledge of MS Office (Word, Excel, PowerPoint) would all be advantages.
In return, WebFusion is offering a competitive salary + 25 days holidays per year and statutory holidays + private health care + Company pension and life insurance.
If you believe this role could be for you, then please apply now.
Contact Info: sam.abbott@webfusion.com -
Web Designer Location: Uxbridge, MIddlesex, UK
We're the UK's largest web host and we're looking for a bright, enthusiastic web designer to join the New Media team in our spanking-new offices near Heathrow.
You'll be working across our three web hosting brands: WebFusion, Donhost and 123-reg. You'll be producing clean, attractive, designs which are visitor friendly.
The day-to-day tasks will include designing and building bomb-proof templates and user interfaces, as well as working on Flash banners, site changes and product updates.
You understand why accessibility, usability and compatibility are important. As a crucial member of our team, you'll champion these causes to help us improve our web pages, visitor experience and sales revenue.
You'll know a bit about search engine optimisation and be able to monitor and improve our SEO performance.
About us
Our offices are situated on Stockley Park. Just a couple of miles from Heathrow, this leafy business park is tucked away from the flightpaths and puts us in a great location - we've got heaps of free parking, we're right off the motorway and we're easily reached by public transport too.
A bunch of other IT companies are based here, and there are plenty of onsite amenities to keep you entertained at lunch time.
We're offering a generous salary, plus some great benefits (including private health care, company pension and life assurance).
Core functions:
Design and build great websites and templates for our customer facing sites
Support the development team and design intuitive interfaces for our control panels
Produce cross-browser compatible XHTML-CSS code valid to W3C specifications
Create compelling branded site artwork and illustrations
Increase site traffic through the creation of compelling Flash / GIF banners
Improve visitor experience, and sales revenue
Assist with site and product updates
Keep up-to-date with latest web technologies and skills (we think this is really important and will give you time to do this)
Skills required:
Expert in XHTML-CSS (table-free, valid to W3C)
Fluent in Dreamweaver, Fireworks / PhotoShop, Illustrator and Flash
A flair for good web / graphic design and an eye for improving web pages
Strong artwork / illustration skills.
To apply:
Please apply online. Don't forget your covering letter, curriculum vitae, and online portfolio of work. And please let us know your current and expected salary.
Contact Info: ian.ryde@webfusion.com -
Customer Relationship Executive (Marketing) Location: Uxbridge, Middlesex, UK
We're WebFusion, the UK's largest web host. We're recruiting for a Customer Relationship Executive (Marketing) to work in our brand new London offices.
You'll be responsible for the management, planning and implementation of marketing communications to our customers across all our brands (i.e. WebFusion, 123-reg, Donhost and SupaNames).
We're looking for someone who can take a lead in auditing and developing the customer retention strategy for our brands. We need you to research and generate opportunities to cross- and up-sell to our customers.
As we expand into new channels and markets, you'll implement a customer communication strategy to make sure we contact people at the right time, with the right messages. You will establish clear KPIs and calculate the ROI of initiatives within the business.
You'll be happy to work across departments in order to identify where we can improve customer retention. As well as coming up with the ideas to help, you'll be charged with putting them into action and measuring their effectiveness.
Finally, this role involves carrying out market research and customer surveys to assess where our customers are demanding new products, how our brands are positioned, and how satisfied people are with our service.
About us
We are a web hosting company based in Stockley Park. Just a couple of miles from Heathrow, this business park is tucked away from the flight paths. It's a great location - we're surrounded by lakes and trees and there's heaps of free parking. We're just off the M4 and easily reached by public transport too.
There are plenty of onsite amenities to keep you entertained at lunch time and a host of other IT companies have offices here, including Apple and Adobe.
Everyone who works here is highly professional, but the environment in our office is relaxed. We'll pay a competitive salary and throw in some great benefits too (including private healthcare, company pension and life assurance).
About you
You have:
Experience of generating effective customer retention strategies
Knowledge of market research methods and experience gathering information which can be acted on
You are:
An experienced marketer with B2B or B2C advertising experience - preferably in IT
Outgoing and personable (in this job, you'll be dealing with people in all areas of our company)
Confident running with ideas, and happy to work on your own initiative
Organised, communicative and quick to grasp new opportunities
Educated to degree level of have equivalent professional experience. A CIM or other marketing qualification would be a bonus.
Interested?
Send us your details by applying online. Make sure you include your CV and a covering letter. And please include your current and expected salaries.
Contact Info: matthew.telfer@webfusion.com -
SQL Reporting Analyst Location: Uxbridge, Middlesex, UK
WebFusion is a division of GX Networks, a leading web hosting Company. We are seeking an experienced SQL analyst to be responsible for business reporting. This vacancy is for an experienced SQL analyst, responsible for the creation of Financial, Strategic and Operational reports, along with ad-hoc reports required by the business on a day to day operational basis. This role is based in our newly refurbished offices in Stockley Park, Uxbridge. This is a high-profile role within a business with exciting plans to grow.
The job holder will be responsible for the following primary requirements:
· To develop business information using all data available in our current business databases
· To help develop new facilities to gather business information
· Analyse, present and comment on the results of the data extraction
· To develop reports to a high standard, to enable the business to make financial, strategic and commercial decisions based on the results
· To work closely with the Database Administrator to create/develop and maintain a reporting suite by means of a report server and/or managed report centre
· To ensure that results are handed over to the Business Analysts, Product Managers and are made readily available to the management team
Ideally, the job holder will be able to demonstrate core competency in writing advanced SQL queries and reports. He/she will be conversant in the creation and maintenance of Microsoft Reporting Server 2005, and have a minimum of 5 GCSEs grade A – C including English and Maths.
Experience with Business Intelligence tools such as SQL Reporting Services, Jet Reports, Business Analytics and Microsoft Dynamics NAV (formerly Navision) would be a strong advantage.
In addition, excellent knowledge of the following are desirable:
Windows based environment, MS Office applications (advanced Excel, VBA, Macros etc.)
Business and systems analysis and documentation
Data Mining
a .COM business lifecycle
Personal characteristics are likely to include the following:
Excellent oral and written communication skills
Excellent numerical & analytical skills, with the ability to interpret data and present it in a clear, concise and logical format
Ability to work on own initiative and within a team environment
Ability to manage workload and time according to deadlines set
Keenness to develop and drive the business reporting forward by supporting key decision makers
Experience of working within a busy department
Ability to prioritise and complete multiple tasks
We're offering a competitive salary + 25 days holidays per year and statutory holidays + private health care + Company pension and life insurance.
Contact Info: steven.nettleship@webfusion.com -
Junior Business Systems Administrator Location: Uxbridge, Middlesex, UK
WebFusion is a division of GX Networks, a leading web hosting Company. We are seeking a Junior Business Systems Administrator to be responsible for the day to day maintenance and support of the Company billing systems. The role will look after the daily compliance and processing requirements as well as the projects related to these systems. This role will work closely with our Billing, Credit Control and Finance teams to ensure that business processes, policies and procedures are followed and that any findings and reported on to improve quality.
This role is based in our newly refurbished offices in Stockley Park, Uxbridge. This is a high-profile role within a business with exciting plans to grow.
The job holder will report directly to the head of department and be responsible for the following primary requirements:
· Aiding the Synergy of Business Applications
o Development and Integration of the Finance Systems
o Systems Auditing
· Responsible for the Maintenance and Support of the Finance Applications (Software)
o Ensuring Processes run efficiently.
o Development of the Billing systems
o Enhancing procedures.
o Ensuring continuity.
o Security and user Set-up.
· Responsible for the Finance Application Servers used by the business (Hardware)
· Responsible for contact between the 3rd Party Application providers
· Liaison between other areas of the Business regarding business process.
o Training and Training Documentation
o Projects, Business Unit Systems Integration and Application Infrastructure
o Process, Policy and procedure compliance
Ideally, the job holder will be able to demonstrate excellent knowledge in a Windows applications based environment, MS Office, e-mail and the internet. He/she will have business and systems analysis and documentation skills, and be conversant in up to date Business Computer Systems, with experience in an IT support office environment.
In addition, the successful applicant is likely to have:
· knowledge of a .COM business lifecycle
· an understanding of development and delivery of testing strategies
· an understanding of the Project Management lifecycle (Prince2 or ITIL)
Personal characteristics are likely to include the following:
· Excellent oral and written communication skills
· Excellent numerical & analytical skills, with the ability to interpret data and present it in a clear, concise and logical format
· Ability to work on own initiative and within a team environment
· Ability to manage workload and time according to deadlines set
· Keenness to develop and drive the business systems forward by supporting key decision makers
· Experience of working within a busy department
· Ability to prioritise and complete multiple tasks
In return, WebFusion is offering a competitive salary + 25 days holiday per year and statutory holidays + Company pension + health and life insurance.
If you believe this role could be for you, then please apply now.
Contact Info: Steven Nettleship | steven.nettleship@webfusion.com -
Customer Support Technician Location: Leeds, West Yorkshire, UK
Part of GX Networks, Donhost Limited provides high quality, cost effective web hosting solutions to private entrepreneurs and SMEs as well as major corporations throughout the world. Check out our website for more background http://www.donhost.co.uk/company/.
We are seeking Customer Support Technicians to be responsible as the first point of contact for monitoring and maintaining the hosting infrastructure, and for resolving technical issues raised by our business and home user clients. These roles will be based in our new data centre offices in Leeds, due to be finished late this summer, possibly with an interim period spent in our current offices in Doncaster, depending on the timing of start dates and completion of building works.
These are high-profile roles within a business with exciting plans to grow.
They will be responsible for:
Resolving customer enquiries via telephone and email
Escalating complex queries when necessary, to ensure efficient problem resolution
Assisting customers in accessing and setting up their websites, file transfer protocol (FTP) and email
Monitoring servers, systems and data centre environment
Linux and Windows-based Systems Administration
Writing system and process documentation to internal Wiki, with the aim of improving levels of product and technical competency
Successful applicants are likely to have sound knowledge and experience of the following:
Basic networking principles
Technical background in the administration of either Windows 2003 servers or Linux-based systems
Basic internet technologies (FTP, HTTP, SMTP)
The following knowledge, experience and attributes are also desirable:
· Front-line customer support, ideally in an enterprise-level hosting Company or IT support to users of various levels of technical ability
· Moderate ability in at least one scripting language
· A systematic and practical approach to problem solving, who enjoy investigating and solving technical problems
· Strong team players
· Excellent written and oral communication skills
· High personal and professional standards
· Good time management
Education to at least A-level standard and a computing software or network-related qualification would also be advantages.
In return, Donhost is offering a competitive salary + 25 days holidays per year and statutory holidays + Company pension and life insurance.
If you believe this role could be for you, then please apply now.
Contact Info: SRose@donhost.co.uk -
123 Reg Advisor Location: Uxbridge, MIddlesex
WebFusion is a division of GX Networks, a leading web hosting Company are seeking a 123 reg Advisor to be based in our Stockley Park office. This is a high-profile role within a business with exciting plans to grow.
Key Responsibilities will include the ability to deliver exceptional customer service by identifying and resolving any issues that a customer may have, to take active steps to enhance our relationship with our customers and to add long term value to our relationship with those customers and to enthuse and delight our customers on every contact.
Core functions of the role include the following:
· To be the first point of contact for all verbal and written customer contact
· Ensure product technical knowledge is maintained at business requirements
· To manage the understanding, processing and resolution of customer requests using all available/appropriate tools to ensure delivery of world class customer service
· To actively liase with customers to ensure that they are kept updated of their issue, providing both verbal and written responses where required, whilst ensuring documentation of any investigation
· To utilise customer service techniques to discourage downgrades, disconnects and cancellations
· To work productively whilst maintaining exceptional call/data quality standards, inline with individual targets
· To be aware of and to make all efforts to achieve both individual and team targets
· To inspire customers and colleagues with a positive “can do” approach
· Actively participate in Training and team Meetings
· Adhere to all company policies and procedures ( personnel and operation) and to pperform other duties commensurate with the post
Desired technical qualifications desired include basic PC skills that will enable navigation of customer systems and knowledge of hosting/domains.
Relevant experience should include customer service experience in a Contact Centre environment, educated to O Level / GCSE level English and Maths and objection handling experience.
The successful candidate should be able to communicate effectively (verbal and written) with customers and colleagues, be an active listener, have a flexible attitude (to be able to meet the requirements of the business), have an eye for attention to detail, the desire to enthuse and delight our customers, have business awareness and most importantly be a team player and customer service champion.
Full training and support will be provided. More experienced staff will be available at all times for assistance.
In return, WebFusion is offering a competitive salary + 25 days holidays per year and statutory holidays, Company pension and life insurance.
If you believe this role could be for you, then please apply now.
Contact Info: http://www.webfusion.com | grace.hernandez@webfusion.com -
WebFusion Support Advisor Location: Stockley Park, Uxbridge, Middlesex
WebFusion is a division of GX Networks, a leading web hosting Company are seeking a WebFusion Support Advisor to be based in our Stockley Park office. This is a high-profile role within a business with exciting plans to grow.
Key responsibilities include identifying and resolving any issues that a customer may have. To take active steps to enhance our relationship with our customers and to add long term value to our relationship with those customers. To enthuse and delight our customers on every contact.
This role is to work as part of the Support team, to take ownership of any queries (including liaising directly with customers).
Core functions of the role will include:
· To effectively manage customer support incidents both written and by telephone and liaise directly with the customer to ensure that the first time solutions are actioned where possible and are understood by all parties concerned.
· To be part of the first point of contact for all verbal and written customer contact
· To manage the understanding, processing and resolution of customer requests using all available/appropriate tools to ensure delivery of world class customer service
· To actively liase with customers to ensure that they are kept updated of their issue, providing both regular verbal and written responses where required, whilst ensuring documentation of any investigation.
· To utilise customer service techniques to discourage downgrades, disconnects and cancellations
· To be aware of and to make all efforts to achieve both individual and team targets
· To inspire customers and colleagues with a positive “can do” approach
· To take responsibility for personal development, alongside Company development plans, by the responsible use of development times provided by the Company
· Be open to working a shift pattern as the needs of the business require to provide support on a 24/7 basis.
Desired technical qualifications include basic
· Basic PC skills that will enable navigation of customer systems
· Educated to GCSE standard or equivalent
· Knowledge of hosting/domains
· Educated to degree standard
· Microsoft MSCA/MCP/MCSE Qualification or equivalent
Certified Linux Administration Qualifications or equivalent
Relevant experience should include:
· Customer service experience in a Contact Centre environment
· O Level / GCSE level English and Maths
· Objection handling experience
· Understanding of DNS
· Customer Retention experience
· Server administration: configuration of mail systems, webservers (Apache, IIS and other webservers), system installation and configuration, security fundamentals, and upgrading software
· Basic knowledge of MySQL and MS-SQL
The successful candidate should be able to communicate effectively (verbal and written) with customers and colleagues, be an active listener, have a flexible attitude (to be able to meet the requirements of the business), have an eye for attention to detail, the desire to enthuse and delight our customers, have business awareness and most importantly be a team player and customer service champion.
Full training and support will be provided. More experienced staff will be available at all times for assistance.
In return, WebFusion is offering a competitive salary + 25 days holidays per year and statutory holidays, Company pension and life insurance.
If you believe this role could be for you, then please apply now.
Contact Info: http://www.webfusion.com | grace.hernandez@webfusion.com -
Senior Marketing Executive Location: Uxbridge, Middlesex
WebFusion is a division of GX Networks, a leading web hosting Company. We are seeking a Senior Marketing Executive to be based in our Stockley Park office. This is a high-profile role within a business with exciting plans to grow.
Key responsibilities of the role include delivery of the organisation’s objectives through the management, planning and implementation of marketing communications to increase market share through new sales and strong long term relationships with our customer base.
Core Functions will include the following:
• Overall responsibility for all marketing communication channels including print, PR, customer marketing and online activities
• Manage a small team of marketing executives, providing strong direction and represent marketing at management level
• Devise and implement new promotional campaigns across all brands to increase sales and market share
• Establish a clear strategy to maximise our existing customer base’s ARPU and lifetime
• Work with the New Media and Product Management teams to develop coherent product propositions and brand positioning in the market
• Liaise with other departments to ensure projects are completed on time
• Manage the marketing budget
The candidate should be educated to degree level and/or have an appropriate marketing qualification (e.g. CIM).
We are looking for a an experienced marketer (both ATL & BTL marketing), preferably from within the IT sector, who is able to manage a £1m+ marketing budget and is familiar working in an eCommerce environment with responsibility for a small marketing team.
We are looking for a confident person who is willing to use their initiative to enable them to deal competently with a range of people and tasks: someone who has excellent organisation and communication skills and can prioritise work, and respond quickly and accurately to meet tight deadlines. The candidate should show excellent attention to detail, and be innovative, enthusiastic, creative, motivated, flexible, proactive and adaptable.
In return, WebFusion is offering a competitive salary + 25 days holidays per year and statutory holidays, Company pension and life insurance.
If you believe this role could be for you, then please apply now.
Contact Info: matthew.telfer@webfusion.com -
Corporate Sales Representative - Managed Web Hosting Location: Remote
Full time outbound/inbound sales position reporting to the VP of Sales & Marketing. Primary responsibility is to respond to source leads and respond to inbound sales inquiries and then convert prospects to sales.
Job Requirements:
• 3-6 years experience with direct Managed Hosting or Technical Solutions sales.
• Strong lead sourcing skills with the ability to build and manage a profitable and sustainable sales pipeline.
• Proven track record of meeting challenging sales quotas.
Corporate Information
DedicatedNOW, Inc. is a privately owned, multi-million dollar corporation located in Clifton, New Jersey and founded in 1997. DedicatedNOW is an equal opportunity employer.
Contact Info: Josh Ewin | http://www.linkedin.com/profile?viewProfile=&key=17722283&trk=tab_pro | jewin@fortressitx.com | (973)572-1078 -
Sr. Sales Engineer/MS Exchange-SF Bay Area Location: San Francisco Bay Area (or Chicago or Texas)
Sr. Sales Engineer/MS Exchange 2003/2007 opportunity in the San Francisco Bay Area (or Chicago or Texas). Will also need Sales reps in Bay area. Founded by senior executives from Microsoft, this award-winning managed Microsoft Exchange and messaging company provides comprehensive maintenance and management solutions that simplify Microsoft Exchange for IT by offering a beneficial mixture of SAAS, virtual and an on-premise appliance that is remotely managed and backed up. Experiencing phenomenal growth.
Contact Info: Karen Saucier | http://www.linkedin.com/profile?viewProfile=&key=156773&fromSearch=0&sik=1221174642524&split_page=1&rd=in&authToken=bQzi&authType=NAME_SEARCH&goback=%2Esrp_1_1221174642524_in | karen@execquestgroup.com | 650-369-8500 -
Hosting Product Manager Location: London U.K
My client is a leading Telecoms provider in London. They are currently looking to hire an Hosting Product manager with experience in MPLS, CITRIX and VMWare.
Contact Info: Ian McMillan | http://www.linkedin.com/in/8632820 | ian.mcmillan@hays.com | 02076304408 -
Need ASAP - Data Center Project Manager Location: Broomfeild, CO
Data Center Project Manager with customer facing experience
Thorough understanding of Data Center migration projects.
Technology – Mainframe and Open Systems
Should be able to plan and implement Data Center migration and Infrastructure related initiatives.
The project manager will also be responsible for scope, costs, objectives, and building work breakdown structures incorporating all aspects of Data Center and Infrastructure projects.
Other PM Tasks would include but not limited to
budget/timeline accountability, facilitate meetings, managing expectations, scope management, issue and risk management, status reporting
send across profiles to
rashmi@actenoid.com
Contact Info: Rashmi | Rashmi@Actenoid.com | 714-264-3581 -
Seasoned Hosting Sales Executive Needed Location: Austin, TX ( telecommute OK )
I\'m looking to add two driven, goal oriented sales executives to my team to help accelerate our already excellent growth rate in 2009.
Successful candidates will be strongly poised for superior income opportunities moving into the future, and I\'m offering a very competitive residual commission structure. Please contact me directly at costa@dedico.com with your resume and cover letter for immediate consideration.
Qualified candidates will have demonstrated success in hosting/bandwidth/IT sales, with focus on developing profitable and expansive sales channels.
Contact Info: Costa Galazios | http://www.linkedin.com/in/cgalazios | costa@dedico.com | 805-291-2222 -
Linux System Administrator Location: Portland, OR
The position of Linux System Administrator will be responsible for designing and maintaining reliable, scalable and secure Dell Power Edge servers. It will require an excellent understanding of web servers running Apache, LightHTTPd, or Java/Tomcat. The ideal candidate will be a self-starter with solid operating system administration skills, with the ability to maintain a positive attitude while working in a dynamic, fast paced environment. The candidate will posses outstanding customer service skills, as well as excellent written and verbal communication skills.
This is a full time position within our offices in the Pearl District of Downtown Portland and is available immediately.
Contact Info: laura@networkredux.com -
Unix System Administrator Location: Sayreville, NJ
Choopa. com is a fast growing web hosting company based in Sayreville, New Jersey. We provide a casual environment with competitive salary and benefits including medical and dental insurance, paid vacation days, flexible schedule, 401k with dollar for dollar matching plus other amenities such as a ping pong room, free soda, snacks, cappuccinos and coffee. Choopa.com is currently looking for a talented Unix Administrator with 3-5 years experience in either Linux or FreeBSD.
Your day-to-day duties will include, but are not limited to:
- Setup, customization, and maintenance of new and existing Linux/BSD servers
- Interaction with customers via e-mail, ticket system, and live chat softwa
Contact Info: Hiring Manager | http://www.choopa.com | careers@choopa.com | 973-849-0500 -
*NIX Technical Support Representative Location: Houston Texas
cPanel is currently looking for driven individuals to be part of our technical support team.
Qualifications:
* US work eligibility
* Familiarity with rpm based *nix distributions (RedHat, Fedora, CentOS, etc)
* Familiarity with ports based Operating Systems (FreeBSD)
* Configuration and troubleshooting of:
o Apache
o BIND
o Exim
o MySQL
o OpenSSL
o PostgreSQL
o PureFTPd
Special consideration will be given to candidates with the following skills:
* Configuration and troubleshooting of:
o cPanel
o WHM
* Customer service experience
* WebHosting experience
Job Duties:
*
Contact Info: http://www.linkedin.com/in/cpanelhr | jobs@cpanel.net | 713.529.0800 x4005 -
Director of Web Hosting Location: Phoenix, Arizona
This role will oversee the repository department and help see ways to improve the efficiency of clients, reduce manual efforts, and provide higher quality deliverables. This position requires strong problem solving, outstanding internal and external client service skills. Well versed in information technology ie network infrastructure, file servers, applications, ability to create and execute project plans. The ideal candidate will have a strong technical background, is well versed in litigation support case management tools, and possess moderate project management experience.
Contact Info: Janine DiMarco | http://www.davidsongroup.com | jdimarco@davidsongroup.com | (415) 256-9439